NYC Mayor’s Office of Immigrant Affairs

The process of applying for U.S. citizenship includes many steps but understanding how to become more financially stable is usually not been one of them. This service design project focused on how to effectively integrate financial empowerment education into the NYCitizenship program. The project includes a redesign of the workshop that applicants are usually part of, along with supporting materials. We also followed through with a project evaluation phase.

Aya Jaffar, a member of the class and a consultant on the project, provided illustrations to help applicants visualize the process.

We created two guides: one for facilitators to lead workshops and one for participants who take the workshops.

A major part of the project became the NY Citizenship Video that is used during workshops by facilitators. Attendees learn not only about the details of becoming a citizen but also about becoming more financially independent. Facilitators stop the video at various points to engage with attendees and answer questions. We distilled our research the pilot results  into a service blueprint, which can be used by future facilitators.



This research for this project started in a graduate Transdisciplinary Design class at Parsons School of Design, led by Lara Penin and Grace Tuttle, during which time students (right column) developed service design concepts and prototypes. MANY Design worked with a small team from Parsons, along with our other partners, to develop and refine the prototypes to pilot in public libraries.


Zhi Yuan (Janson) Cheng
Kelsye Gould
Aya Jaffir
Ankita Roy
Valentina Branada
Alix Gerber
Chengcheng Teng
Melika Alipour
Noah Litvin
Stephanie Lukito


We design physical spaces, printed materials, collaborative experiences, and digital platforms to support creative communities and elevate civic, educational, and environmental initiatives.

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